Privacy Policy
How Official Private Driver Morocco collects, uses, and protects your personal information.
Last updated: March 2026
Official Private Driver Morocco ("OPDM", "we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal information when you use our website (privatedrivermorocco.com) and our private chauffeur services across Morocco.
Information We Collect
When you book a service or contact us, we collect: your full name, email address, phone number (including WhatsApp), travel dates and itinerary details, passenger count, and payment preferences. For customer accounts, we also store your booking history and saved preferences. We do not collect sensitive financial data — payments are processed through secure third-party providers.
How We Use Your Information
Your information is used exclusively to: confirm and manage your bookings, assign a driver and vehicle to your journey, send booking confirmations and driver details via email, communicate important updates about your trip, provide customer support before, during, and after your journey, and improve our services based on aggregate, anonymised feedback. We never sell, rent, or share your personal data with third parties for marketing purposes.
Data Security
All data is stored securely using industry-standard encryption. Our platform uses HTTPS (TLS 1.3) for all connections. Database access is protected by row-level security policies, and administrative access requires multi-factor authentication. We use Supabase (hosted on AWS in the EU) for data storage, which maintains SOC 2 Type II compliance.
Cookies & Analytics
We use essential cookies to maintain your session and language preferences. We do not use advertising cookies, tracking pixels, or third-party analytics that profile individual users.
Email Communications
We send transactional emails only: booking confirmations, driver assignment notifications, trip reminders, and customer support responses. We use Brevo (formerly Sendinblue) as our email provider, which complies with GDPR. We do not send marketing newsletters or promotional emails unless you explicitly opt in.
Data Retention
Booking records are retained for 24 months after your journey for customer support and legal compliance purposes. Customer account data is retained as long as your account is active. You may request deletion of your account and associated data at any time by contacting us.
Your Rights
You have the right to: access all personal data we hold about you, correct any inaccurate information, request deletion of your data, withdraw consent for data processing, and receive your data in a portable format. To exercise any of these rights, contact us at privatedrivermorocco@gmail.com. We respond to all requests within 30 days.
Third-Party Services
We use the following third-party services that may process your data: Supabase (database hosting, EU region), Vercel (website hosting), Brevo (transactional email), and Upstash (rate limiting). Each provider maintains their own privacy policies and complies with applicable data protection regulations. We do not share your data with any other third parties.
Contact Us About Privacy
If you have questions about this privacy policy or wish to exercise your data rights, contact us at privatedrivermorocco@gmail.com or call +212 709 777 329.