Question 1

How do I book a private driver in Morocco?

Accepted Answer

You can book directly through our website by selecting your desired service — whether it's an airport transfer, a day trip, or a multi-day tour. Choose your dates, pick your vehicle, and complete the booking in minutes. You'll receive an instant confirmation via email and WhatsApp.

Question 2

How far in advance should I book?

Accepted Answer

We recommend booking at least 48 hours in advance to guarantee availability, especially during peak season (March–May and September–November). However, we often accommodate last-minute requests — contact us and we'll do our best.

Question 3

Can I modify my booking after confirmation?

Accepted Answer

Yes, you can modify your booking up to 48 hours before the scheduled departure at no extra cost. Changes include adjusting pick-up times, adding stops, or changing the itinerary. Simply contact our team via WhatsApp or email.

Question 4

What is your cancellation policy?

Accepted Answer

For day trips, transfers, and hourly chauffeur hire, we offer free cancellation up to 24 hours before departure. For multi-day tours, free cancellation is available up to 7 days before the start date. We understand plans change and always try to be flexible.

Question 5

Do I receive a confirmation after booking?

Accepted Answer

Absolutely. You'll receive an instant confirmation via email and WhatsApp with your booking reference, driver details, pick-up time, and all trip information. Your driver will also contact you the day before to confirm.

Question 6

How is pricing determined?

Accepted Answer

Our prices are all-inclusive and based on the service type, distance, and vehicle chosen. The price you see at booking is the price you pay — all fees shown before you book, no surcharges, no tolls to worry about. Fuel, tolls, parking, and driver expenses are all included.

Question 7

What payment methods do you accept?

Accepted Answer

We accept credit/debit cards (Visa, Mastercard) for online bookings. Cash payment in Moroccan Dirhams or Euros is also available upon arrival. For multi-day tours, a deposit is required at booking with the balance due on the first day.

Question 8

Are there any hidden fees?

Accepted Answer

Never. Our pricing is fully transparent. The quoted price includes fuel, tolls, parking, driver meals, and all taxes. What you see is what you pay.

Question 9

Do I need to tip the driver?

Accepted Answer

Tipping is not included in the price and is entirely at your discretion. If you're happy with the service, a tip is always appreciated but never expected. A typical tip is 50–100 MAD per day.

Question 10

What services do you offer?

Accepted Answer

We offer a comprehensive range of services: airport transfers, city-to-city transfers, day trips from all major cities, multi-day guided tours (2–14 days), hourly chauffeur hire, wedding transportation, and custom corporate travel. All with professional, English-speaking drivers.

Question 11

Can I customize my tour itinerary?

Accepted Answer

Absolutely! While we offer popular pre-designed itineraries, every tour can be fully customized. Want to add an extra stop, spend more time in a specific city, or visit a hidden gem? Just let us know and we'll tailor the perfect itinerary for you.

Question 12

Which cities do you operate in?

Accepted Answer

We operate across all of Morocco with hubs in Marrakech, Casablanca, Fes, Tangier, Agadir, Rabat, and Essaouira. Whether you're exploring the Sahara Desert, the Atlas Mountains, or the Atlantic coast — we've got you covered.

Question 13

Do you offer airport pick-up and drop-off?

Accepted Answer

Yes, we offer meet-and-greet airport transfers at all Moroccan airports. Your driver will be waiting in the arrivals hall with a name sign, ready to help with your luggage and take you directly to your accommodation.

Question 14

Can you arrange accommodation and restaurant recommendations?

Accepted Answer

While we don't book hotels directly, our drivers are local experts who can recommend the best riads, hotels, and restaurants based on your budget and preferences. Many of our guests rely on their driver's insider knowledge for the best dining experiences.

Question 15

What type of vehicles do you use?

Accepted Answer

Our fleet includes brand-new vehicles across every comfort level — from the Skoda Superb sedan to the Mercedes E-Class, Vito, and Sprinter. In select cities we also offer luxury options like the Mercedes S-Class and Range Rover Vogue. All vehicles are air-conditioned, equipped with Wi-Fi, and maintained to the highest standards.

Question 16

How many passengers can you accommodate?

Accepted Answer

Our fleet accommodates groups from 1 to 16 passengers. Sedans (Skoda Superb, Mercedes E-Class) seat up to 3 passengers, the Mercedes Vito seats up to 7, and the Sprinter minibus up to 16. Luxury vehicles like the S-Class and Range Rover Vogue are available in select cities. For larger groups, we can arrange multiple vehicles.

Question 17

Are child seats available?

Accepted Answer

Yes, we provide complimentary child seats and booster seats upon request. Please mention the ages of your children when booking so we can have the appropriate seats ready.

Question 18

Is there Wi-Fi in the vehicle?

Accepted Answer

Yes, all our vehicles are equipped with mobile Wi-Fi so you can stay connected throughout your journey. We also provide complimentary bottled water on every trip.

Question 19

Are your drivers licensed and insured?

Accepted Answer

Yes, every driver holds a professional transport license and undergoes thorough background checks. All vehicles carry comprehensive insurance covering passengers, third-party liability, and vehicle damage. Your safety is our absolute priority.

Question 20

What happens in case of a breakdown or emergency?

Accepted Answer

In the rare event of a vehicle issue, our 24/7 support team immediately dispatches a replacement vehicle. All our vehicles are equipped with GPS tracking, and our operations center monitors every trip in real time.

Question 21

Do drivers speak English?

Accepted Answer

Yes, all our drivers speak English and French fluently. Many also speak Arabic, Spanish, German, or Italian. We match drivers to guests based on language preferences whenever possible.

Question 22

Is Morocco safe for tourists?

Accepted Answer

Morocco is one of the safest countries in Africa for tourism, welcoming over 14 million visitors annually. With a private driver, you have an added layer of security — a local expert who knows the roads, the culture, and how to ensure your comfort at every stop.

Question 23

What should I bring on a multi-day tour?

Accepted Answer

Pack comfortable walking shoes, sunscreen, a hat, and layers for cooler evenings in the mountains or desert. Your driver will advise on any specific items needed for your itinerary. Luggage space is generous in all our vehicles.

Question 24

Can I bring luggage on day trips?

Accepted Answer

Yes, our vehicles have ample luggage space. This is especially convenient if you're traveling between cities — for example, doing a day trip from Marrakech to Essaouira and continuing your journey from there.

Question 25

Do you operate during Ramadan?

Accepted Answer

Yes, we operate year-round including during Ramadan. While some restaurants may have adjusted hours during this period, your driver will ensure you always have access to meals and refreshments. Ramadan is actually a beautiful time to experience Moroccan culture.

Question 26

How do I contact you during my trip?

Accepted Answer

You'll have direct WhatsApp contact with your driver and our 24/7 support team. We're always just a message away — whether you need to adjust your schedule, ask for a recommendation, or request assistance.

Frequently Asked Questions

Booking & Reservations

Pricing & Payments

Services & Itineraries

Vehicles & Comfort

Safety & Insurance

Practical Information

Still Have Questions?